Refund & Cancellation Policy

At Sree Renga Jothidalayam, managed by Indiverse Enterprises Pvt. Ltd., we strive to maintain transparent policies for astrology consultations, pooja registrations, event ceremonies, and sacred store purchases.

1. Astrology Consultation Cancellations

• Cancellation Request: Devotees may cancel or reschedule an upcoming consultation appointment by contacting customer support at least 24 hours prior to the scheduled slot time.
• Refund Eligibility: Cancellations made 24+ hours in advance receive a 100% refund of base consultation fees.
• No-Show Policy: Missed appointments without 24-hour advance notice are non-refundable, but may be rescheduled once subject to astrologer availability.

2. Pooja & Homam Registrations

• Before Ritual Commencement: Cancellations requested before the pooja ritual preparations have started are eligible for a full refund or transfer to another date.
• After Ritual Solemnization: Once a pooja or homam has been solemnized by temple priests, the ritual fees are non-refundable as sacred offerings and materials have been dedicated.
• Prasadam Shipping Issues: If blessed prasadam is lost or damaged during transit, a replacement prasadam batch will be reshipped free of charge.

3. Public Event Ceremonies

• Event Cancellations: Event registrations cancelled 48 hours prior to the event date are eligible for a 100% refund.
• Organizer Postponement: If an event is postponed or cancelled by Sree Renga Jothidalayam, full refunds will be automatically processed to all registered devotees.

4. Sacred Store Purchases

• Cancellation Before Dispatch: Store orders cancelled while in pending or pendingVerification status receive a 100% refund.
• Stock Restoration: Upon order cancellation, product inventory is atomically restored to stock.
• Damaged / Defective Items: Items received damaged or defective may be returned within 7 days of delivery for a free replacement or full refund.

5. Refund Processing Timelines

Approved refunds are credited back to the original payment source (UPI account, Credit/Debit Card, or Net Banking) within 5 to 7 business days.

6. Contact for Refund Claims

• Entity: Indiverse Enterprises Pvt. Ltd. (Technology Brand: Indiverse Digital Solutions)
• Address: No. 449, G1, Sai Shahi Apartments, 10th Street, Kamakoti Nagar (Near San Academy), Pallikaranai, Chennai - 600 100
• Phone: +91 9087426655
• Email: sreerengajothidalayam@gmail.com